Free Shipping for Orders Over $75
Free Returns and Exchanges

Returns & Exchanges & Info

NOTE: Returns and Exchanges for online purchases from www.RowOneBrands.Com are only honored when made within 30 days of purchase and only unused, unworn items which are shipped back in the original packaging will be accepted.

Believe us when we say we are committed to our goal of guaranteeing that each and every one of our customers is 100% satisfied with our products and our service.

If you would like to initiate a Return or Exchange with us - simply follow these TWO steps: 

STEP 1 - Download a copy of the Return/Exchange Form, then complete the form and email a copy to with your ORDER Number in the subject line. You must include a copy of the Return/Exchange Form with your shipment. 

STEP 2Click on the 'Start Here' link BELOW to initiate your request and receive an RMA #

**Requests that do NOT include the Return/Exchange form will NOT be honored**



 **Requests that do NOT include the Return/Exchange form will NOT be honored**

NOTE: Do not apply any labels to the shoebox as this will void any return/exchange request and your item will be returned to you. NO Exceptions.

Exchanges for Out-of-Stock items will instead be refunded for the cost of the item purchased.

For further questions, please e-mail us directly at

Shipping & Delivery Times

All orders typically process the same business day if received by noon Eastern Time. 

Orders placed on Saturday or Sunday or on holidays are typically processed the next business day.

Orders sent via Expedited Shipping are shipped using FedEx 2-Day delivery.

Once shipped, expected delivery timelines are typically:

FedEx SmartPost®: 10-12 business days based on distance to the destination.

FedEx Ground®: 1-7 business days based on distance to the destination.

FedEx 2Day®: 2 business days. 

NOTE: Delivery to a valid P.O. Box will use FedEx SmartPost

Business days are Monday through Friday, except holidays.

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